Doug Krug (http://elsolutions.com/) is challenging my focus on problem solving. He teaches
managers to Ask Better Questions.
1.
“What is working now?” “Where
are we already getting the result(s) we want?”
2.
“What is causing the results we
are getting?”
3.
Re-clarify the desired outcome
with questions like, “What is the goal/objective we want to accomplish?”
4.
“What will be the benefit(s)
when we achieve the goal or outcome?” Or, “What will be the cost if we don’t
achieve our goal?”
5.
“What can we do more of, better
or differently to get closer to the goal?”
Instead of starting with "What is the problem?", start
positive and build on what already works. It focuses your team to build on strengths and look for more ideas to combine.
Results come much faster.
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