The Resilient Employee

Do you want an employee who over-reacts to provocation from a customer? How much business could you lose because of one overstressed reaction? No one really wants to find out.

Resilient people do good work on bad days. They don’t take it out on customers, nor on their co-workers. You can tell they are tired, you can tell they don’t feel well, but they still do good work with a minimum of drama. Tomorrow they are back at it, feeling better, listening, collaborating and doing good work.

Resilience comes from having survived tough times, coming back from events out of our control, and preserving through failures and bad experiences. It is a faith that we can make it through crazy customers, clueless bosses and co-worker visiting from outer space. Just another day folks, nothing to see here. (or is there more?)

Emotional strength and intelligence comes from knowing life is about more than you. Common Goals and values drive better behavior. It is taking care of others. Serving the public. Loving people. Especially when they don’t deserve it.

What do you do when your world changes? Where do you find your resiliency? Is it in your history? in your family’s stories? Your uncle who served in the war? Your neighbor who is always calming and interested? Or is peace something deeper. After all God is Love.