First thing to do: Let the people
know you are there to help, not to point fingers.
(Focusing on processes is my
viewpoint. People fail when not given the proper tools or training)
Ask questions and Listen
thoroughly!!! The people working day to day are the best source of
information. More viewpoints are better.
Define the purpose of
the collaboration. So much time wasted with solutions for the wrong problem. A
clearly defined purpose will lead to the right actions.
Come up with ideas, alternatives and combinations of steps. Root
causes are usually the result of several factors, not just one. (Good ideas
come from anywhere)
Decide on a plan to mitigate contributing factors and plan tests and monitoring to study the changes. Take actions with responsible people and
deadlines. (Project management)
Follow up with all the people involved (Make sure they know
their input and efforts are valued).
Review results looking for more improvements.
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