Vibrant companies act
differently. Even with a long history behind them, you sense they are current or even state of the art. How do companies stay resilient through all the
changes in technologies, different styles, consumer fads, business practices, and
new customers every day?
Simple, they are not the company they were yesterday. Vibrant
companies avoid the ‘Status Quo Bias’
that affects us all. Keep looking for the new. Looking for the opportunities. Looking out for your customers. Finding
better ways to take care of them. Seeing what competitors offer, then offering simpler or better value products/services
to compete.
Second vibrant companies take care of their people. Provide benefits and onsite service that
free peoples time to work. Simplify processes and procedures to allow
creativity. Celebrate & learn from their successes and failures. Avoid
overworking people, even if our culture is celebrating overwork.
Why take care of employees?
Who takes care of the clients? Burnt out employees are not creative, and do not
go the extra mile to make clients happy.
How do companies stay resilient? Create a culture obsessed with pleasing the customer. Truly care about customers and
employees.
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